About me
As an enthusiastic IT professional, I am dedicated to leveraging technology to drive innovation and solve complex challenges
Beyond the Norm: Your IT Trailblazer.
I have a diverse range of interests that include sports, punk music, a genuine love of technology, and Apple devices. My relentless curiosity drives me to learn and explore new horizons continuously. I am committed to excellence in my personal and professional endeavors, always seeking opportunities for growth and innovation.
I am a dedicated professional with a strong passion for Information Technology. My career is centered around IT, where I thrive on solving complex challenges and staying at the forefront of technological advancements. I excel by seamlessly navigating a myriad of IT challenges, from troubleshooting hardware issues, software, server infrastructure, to configuring network settings. My versatile skill set allows me to tackle diverse tasks with ease, ensuring smooth operations within the IT environment. While I may not specialize in any one area, my adaptability and willingness to learn enable me to effectively address a wide range of technical needs.
Skills
My Experience
2020-Present
Convoy of Hope
IT Systems Specialist
JAMF Pro Admin, I expertly manage the deployment, configuration, and maintenance of macOS, iOS, iPadOS, and tvOS devices. I implement and enforce robust security policies to ensure all devices comply with organizational and industry standards. Additionally, I efficiently distribute and manage applications across all devices, ensuring timely updates and license compliance. Providing top-tier technical support and troubleshooting for end-users, Ensured smooth operation of business applications (Office 365, G-Suite, Zoom, OKTA). Managed access and security through Azure AD and OKTA. Conducted server maintenance, including system updates, performance monitoring, and troubleshooting, to ensure optimal performance.
2018-2020
Bass Pro Shops
IT Desktop Support Specialist II
Provide phone and email support to address technical issues and assist users with system problems. This includes troubleshooting hardware and software issues, guiding users through solutions, and resolving queries related to applications and network connectivity. Handle the deployment and imaging of systems, ensuring efficient setup and configuration of new hardware. I utilize KACE to automate application installations, streamlining the process of configuring and deploying software. This involves creating and managing deployment apps, monitoring installation progress, and troubleshooting any issues.
2017-2018
Wonders of Wildlife
IT Systems Support Analyst
Managed a state-of-the-art 350,000 square foot facility, overseeing the operation and maintenance of hundreds of computers, projectors, tablets, and user systems. Provided technical support and training to staff, troubleshooting hardware and software issues to minimize downtime. Managed IT inventory, including procurement and deployment of new technology and equipment.
What I do
Server Administration
Implemented server configurations, ensuring optimal performance and reliability. Conducted routine system updates and maintenance, minimizing downtime and enhancing security.
Networking
Maintained a secure and efficient network infrastructure, optimizing data flow. Resolved network issues promptly, ensuring seamless connectivity for all users.
jamf management
Proficient in Jamf Pro for comprehensive Apple device management, including deployment and configuration. Automated software updates and patches, streamlining the management of Mac device